Citizen Focus is an evolving concept

Until recently it has been difficult to identify the links between policing improvement activity, standards, values and public confidence and satisfaction. The Citizen Focus Hallmarks have been produced by the ACPO Standards and Qualities Portfolio and NPIA to enable forces to better understand the characteristics of Citizen Focus and how they can be used to improve quality of service.

Clearly identifiable, Hallmarks traditionally act as a recognisable standard of quality.

The Citizen Focus Hallmarks are exactly this and are intended to be interwoven throughout the 'whole system' of policing from neighbourhood teams, response patrols, protective services and the wide variety of supporting functions.

Why?

Being citizen focused is central to ensuring communities remain confident that the police service will protect them and deliver effective services in everything it does.

The Hallmarks are intended as a first step to systemising quality. The aim is for forces to use them to plan, deliver and evaluate their services to help ensure that improvements to the delivery of policing are designed from the public perspective and enhance the experience and perception that people have of the police.

The test of success will be increased public confidence in the police's ability to provide the protection and quality of services expected, taking into account individual's needs, expectations and priorities.

How?

A detailed breakdown of the four Citizen Focus Hallmarks and information about how the LPCU is specifically supporting their use in forces, can be found on the Citizen Focus Hallmarks Factsheet - available via the 'Useful Documents' area of this page.